Shipping policy
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Veldrano.
Order Processing Time
All orders are processed within 2–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If there are weekends or public holidays, shipping will be delayed and processed on the next available business day.
Shipping Delays
In some cases, shipping may be delayed due to factors outside our control, including but not limited to:
- Severe weather conditions
- Carrier delays
- High shipping volume periods
- Operational disruptions
In such cases, orders will be shipped once conditions stabilize and normal logistics operations resume.
Estimated Delivery Time
Once shipped, estimated delivery time is 30–45 business days, depending on the destination and logistics conditions.
Please note that delivery time is an estimate and may vary due to external factors.
Shipping Fees
- Orders over $40 USD qualify for free shipping.
- For large or heavy items, shipping fees are calculated based on weight and dimensions and are not eligible for free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order anytime using the following platform:
https://www.17track.net/en
Lost or Missing Packages
If your package appears to be lost or has not been updated for an extended period, please contact our support team at admin@veldrano.shop for assistance.
We will work with the shipping carrier to investigate and resolve the issue.
Contact Information (Shipping Support)
If you have any questions regarding shipping, please contact us:
Legal Representative: ANTHONY PAUL CLOUTIER
Email: admin@veldrano.shop
Phone: +1 505-887-2041
Business Address: 1932 Bryant Ave, Bronx, NY 10460, United States