Privacy policy

Last updated: May 29, 2026

Veldrano operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Veldrano is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card details, billing information, transaction confirmations, and payment methods.
  • Account information including usernames, passwords, preferences, and security settings.
  • Transaction information including products viewed, purchased, returned, exchanged, or canceled.
  • Communications with us including customer support inquiries and related correspondence.
  • Device information including browser type, IP address, device identifiers, and network connection data.
  • Usage information regarding how you interact with our Services, website, and features.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise interact with the Services.
  • Automatically through cookies, device technologies, and analytics tools when you use the Services.
  • From service providers and partners who assist us in operating the Services.
  • From third parties and marketing partners, where permitted by law.

How We Use Your Personal Information

Depending on your interaction with the Services, we may use your personal information to:

Provide, Tailor, and Improve the Services

We use your personal information to process orders, complete transactions, provide shipping, manage returns and exchanges, personalize your shopping experience, and improve our products and Services.

Marketing and Advertising

We may send promotional emails and marketing communications and display advertisements related to products or services that may interest you.

Security and Fraud Prevention

We use personal information to verify accounts, prevent fraud, investigate suspicious activity, and maintain the security of our Services.

Communicating with You

We may use your information to respond to customer service requests, order updates, and other communications related to your account or purchases.

Legal Reasons

We may process personal information to comply with applicable laws, legal obligations, enforce our policies, and protect our rights and users.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and trusted third-party service providers that support payment processing, fulfillment, shipping, analytics, cloud storage, and customer support.
  • With marketing and advertising partners, subject to applicable privacy laws.
  • When required to complete transactions or provide Services requested by you.
  • In connection with business transactions such as mergers, acquisitions, or asset sales.
  • To comply with legal obligations or lawful government requests.

Relationship with Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information to provide and improve the Services. Information submitted through the Services may be shared with Shopify and third parties located in other countries.

To learn more about how Shopify processes personal information, please visit Shopify’s Privacy Policy.

Third Party Websites and Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third-party websites.

Children's Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.

Security and Retention of Your Information

We implement reasonable safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Right to access personal information.
  • Right to request deletion of personal information.
  • Right to correct inaccurate information.
  • Right to data portability.
  • Right to opt out of targeted advertising or certain data sharing practices.
  • Right to withdraw consent where processing is based on consent.

You may exercise these rights by contacting us using the contact information below.

Complaints

If you have concerns about how we process your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, processed, and stored outside your country of residence. Where required, we use appropriate safeguards for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised "Last updated" date.

Contact

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, you may contact us using the information below:

Store Name: Veldrano
Legal Representative: ANTHONY PAUL CLOUTIER
Email: admin@veldrano.shop
Phone: +1 505-887-2041
Business Address: 1932 Bryant Ave, Bronx, NY 10460, United States