Refund policy
Last updated: May 29, 2026
At Veldrano, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
Return Process
To start a return, please contact us at:
Returns should be sent to the following address:
Veldrano
1932 Bryant Ave
Bronx, NY 10460
United States
If your return is accepted, we will provide return instructions and information regarding where to send your package.
Please note:
- Items returned without first requesting a return will not be accepted.
- Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
- If the item is damaged during shipping, defective, or there is an issue caused by our error, we will cover the return shipping cost.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care products
- Hazardous materials
- Flammable liquids or gases
- Sale items
- Gift cards
If you have questions about your item’s eligibility for return, please contact us before submitting a request.
Exchanges
The fastest way to receive a different item is to return the original item first. Once the return is accepted, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be:
- Unused and unworn
- In original condition and packaging
- With tags attached
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method within 10 business days.
- Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Store Address
Veldrano
1932 Bryant Ave
Bronx, NY 10460
United States
Contact Information
For any questions regarding returns, refunds, or exchanges, please contact us:
Store Name: Veldrano
Legal Representative: ANTHONY PAUL CLOUTIER
Email: admin@veldrano.shop
Phone: +1 505-887-2041
Business Address: 1932 Bryant Ave, Bronx, NY 10460, United States